Home>Service&Support>FAQHow to solve the problem when the interface display “USB Disconnect”

How to solve the problem when the interface display “USB Disconnect”

a. Check whether the USB cable is connected. If not, please connect it. Check whether the connection is effective. You can re-plug the USB cable to test.

b. If the USB cable is connected well but the interface still displays "USB Disconnect", please re-start the colorimeter and enter "Menu" -"Comm"to start the communication.

c. Change the USB cable or change the USB port in you PC.

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