Home>Service&Support>FAQHow to solve the problem when “Connection Timeout” occurred?

How to solve the problem when “Connection Timeout” occurred?

a. When the colorimeter is disconnected to the PC, "Connection Timeout" will occur. At the moment, you have to check whether the USB cable is well connected the colorimeter and the PC. Then you can re-plug the USB to try out.

b. After ensuring the colorimeter is connected to the PC with USB cable, turn on the colorimeter and enter the main menu. Select "Comm" and press "Enter" key to start communication.

c. Turn off CQCS3 software, and reopen it.

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