Home>Service&Support>FAQHow to solve the problem when “Connection Timeout” occurred?

How to solve the problem when “Connection Timeout” occurred?

a. When the colorimeter is disconnected to the PC, "Connection Timeout" will occur. At the moment, you have to check whether the USB cable is well connected the colorimeter and the PC. Then you can re-plug the USB to try out.

b. After ensuring the colorimeter is connected to the PC with USB cable, turn on the colorimeter and enter the main menu. Select "Comm" and press "Enter" key to start communication.

c. Turn off CQCS3 software, and reopen it.

Justin Lee

Senior Optical Engineer

15+ years in color measurement R&D, Holds 8 patents in spectrophotometry
This article is edited by Justin Lee, the website content writer of 3nh, who has 15 years working experience in the color management industry and often discusses with colleagues in R&D, marketing and production departments about the professional knowledge and application of color measurement devices, and has a deep understanding of the industry and products.
Please feel free to contact me to discuss more about your color measurement projects
service@3nh.com.

Justin Lee - Senior Optical Engineer

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